I wanted to share with you my experiences with using Sears for appliance repairs. I have purchased many household appliances through Sears, and bought their extended warranty/maintenance contracts because I thought that would be a good thing to do.
And yes, I have called them often to come repair things, and the repairs ended up being free because of the contracts. The drawback has been, however, that usually when the appliance breaks down and I call Sears I have to wait a week or more before they will send a technician out to the house to see what the problem is. And as often as not, the technician is not prepared to actually repair the appliance, only diagnose it. And then he/she has to order parts, which take a week or more to come in. The part is supposedly shipped to me, and when the part arrives I am supposed to call them and schedule an appointment for the repairman to come back to actually fix the appliance. That appointment is also at least a one to two week wait.
That particular incident that I’m describing above resulted in my having no clothes washing machine to use at home for over two months because for some reason the order for the replacement part did not get sent in, and after waiting three weeks for the part to arrive I called Sears to ask them for a progress report. So they had to order the part again, which was a delay. I do not enjoy doing laundramat duty, and I had a household that generated ten loads of laundry every week.
So, I have mixed reviews for their appliance repair service. It did save money, but they are very slow in coming out to fix the appliances. If I used a local appliance repair service, I am sure they could have come out and repair the appliance within a day or so.
Also, they have advertised that they repair/service all makes and models of appliances, whether purchased at Sears or not and that is not true. I did call them once to repair my water softener system that was NOT purchased at Sears, and they refused to service it.
Categories: Around the House, Family and friends, Home Improvement, Life, Shopping |
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